Customer Service: (515) 964-4205
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Terms & Conditions
 

GENERAL INFORMATION
We value your business and are committed to provide you with the type of reliable service that you and your customers demand. We do not sell retail. We sell our products to legitimate retailers such as Marine, Watercraft and Motorsports dealers who sell to or provide service to retail consumers.


ORDERING INSTRUCTIONS
To place orders from:

IOWA:
Phone - (515) 964-4205
Fax - (515) 964-0678

CALIFORNIA:
Phone - (714) 632-9500
Fax - (714) 630-3966

ONLINE/EMAIL:
Email - order@lorenzandjones.com
On-Line - www.lorenzandjones.com

Our phones are answered from 8:00AM Central Time until 5:00PM Pacific Time Monday thru Friday.  For specific information on shipment cut-off times by carrier, by warehouse or by type of shipment please contact customer service.  After hours, you may leave a message for any of our staff by utilizing our voice messaging system or record an order for processing the next business day.  Our website(s) are available 24/7 for ordering and other information.                                                                                            

If you wish to order on-line, please contact us for a User ID and password.    

All items you order with us are reserved for you as you place your order.  We will advise you of any out of stock items as well as expected receipt date or possible substitutes.  We will ship any size order, however due to the costs of processing small orders; orders below $25 will have a $5 charge added to the invoice.  We are happy to drop-ship an order for a customer, a drop-ship service fee of $4 is applied to drop-ship orders.

CREDIT AND PAYMENT TERMS

All orders will be shipped C.O.D. or must be paid by credit card unless prior credit has been established with us. Our open account terms are Net 10th Prox.  This means that all purchases invoiced during a month are due and payable on or before the 10th of the following month.  Statements are sent at the close of each month's business.                                                                                                                    

Open account terms are only available to well rated firms.  Prompt payment of statements is essential to retain open account status.  If any open account becomes past due, the account will be placed on a COD or hold status.  We feel that if a customer is having a difficult time in clearing up an account, it is not fair to them or to us to continue selling on open account terms, making the balance even larger and more difficult to pay.                     

An account that has gone past due will be charged interest at the rate of 1-1/2% per month. (This is equivalent to an annual percentage rate of 18%). A service fee of $25 will be charged to all returned checks.  Lorenz and Jones reserves the right to restrict any freight program and dealer discounts on past due accounts.                                                                                                                                       

We accept check, most major credit cards and ACH for account payment.  All invoices that have dating terms or are on open account will incur a 3% fee if paid via credit card. All customers that are set up to pay with credit card upon shipment will not incur the 3% fee.

SPECIAL ORDERS

Our catalog has been arranged for your convenience by grouping related items as much as possible.  If you cannot find the item(s) you need in our catalog, we will be happy to try to obtain them for you. Please allow extra time for delivery, usually two to four weeks. We suggest that you secure a deposit from your customer, as special ordered merchandise cannot be cancelled or returned for credit. All special ordered merchandise that is drop shipped from the factory is F.O.B. factory.

PRICES

The prices shown in this catalog are suggested retail prices, Dealer Net Prices are found online at our website, by calling our customer sales and service team, or in our separate confidential dealer price file. This catalog supersedes any and all prior catalog prices and price supplements. We reserve the right to correct printing errors. Prices are subject to change without notice. All orders will be billed at prices in effect at time of shipment. As new merchandise arrives in our warehouse, we will be updating our prices accordingly. If you need a large quantity of an item, please ask your sales representative if a quantity discount is available.

FREIGHT AND SHIPPING

Ground transportation charges are prepaid on qualifying orders of $300.00 or more at dealer net cost for accounts that pay within terms and maintain their credit in good standing. This program does not apply under certain circumstances including drop-ship orders, special orders, or any special terms and conditions agreed to for certain volume quotes or shipments.   This program applies to continental US orders only.

Prepaid freight program excludes “priority” freight and any drop-ship or minimum order fees.  It also excludes any special accessorial charges added by the carrier such as, but not limited to, C.O.D., Additional Handling, Hazardous Materials, Lift Gate, Residential, Non-Commercial, Limited Access, Inside Delivery or Notification Fees.

Some items in our catalog are subject to a carrier additional handling fee. Any parcel measuring more than 48”, over 70 lbs. or shipped in a non-standard shipping container is subject to this charge. Currently the fee is $12.00 for additional length and $19.00 for additional weight and applies to UPS & FedEx shipments. Carrier additional handling charges are not deductible. Some items in our catalog are subject to a carrier large package surcharge. This carrier surcharge applies to packages over 130” in girth or 96” in Length. Currently the surcharge ranges from $50.00 to $90.00 and applies to UPS, SpeeDee & FedEx shipments. Carrier large package surcharges are not deductible. Some items in our catalog are subject to a Hazardous Materials fee.  This carrier surcharge currently ranges from $16.50 to $41.50 depending on the carrier.  Carrier hazardous materials fees are not deductible.  All regulated materials, hazardous and ORM-D will be shipped standard ground service only.  Lorenz and Jones reserves the right to restrict any freight program and dealer discounts on past due accounts.

Unless specific shipping instructions are given, we will use our own judgment in selecting routing.  On freight prepaid shipments, we reserve the right to select reasonable cost effective transportation.

FREIGHT / DELIVERY CLAIMS

Merchandise lost or damaged in transit becomes the responsibility of the carrier.  It is important to obtain a signature from the driver before accepting delivery on short or damaged shipments. We cannot accept responsibility for product damaged in transit, or short quantities, after you have signed a clear bill relieving the carrier of any further obligation.  If you have a shipment that is short or damaged, please notify us immediately so that we may trace the shipment or file a claim from our office.  Please retain all boxes and packing material until the carrier has inspected and/or reclaimed the shipment.

CUSTOMER “WILL-CALL” ORDERS

We ask that you place orders for pick-up at our warehouses at least one hour in advance of arriving. 

Our will call hours are as follows:  Urbandale: 8:30AM Central Time until 4:30PM Central Time.  Redlands: 8:00AM Pacific Time until 3:30PM Pacific Time.  If you are sending your customer to the warehouse to pick up your order, we cannot add on to the order, or show additional items to them, as we are not staffed to handle retail functions.  We appreciate your understanding in this regard.

RETURN GOODS POLICY

You may return product in its original condition (original package without price stickers, damage, etc.) within 30 days of receipt of your order for a credit with the exception of a few items.   Authorized returns are subject to a restocking and/or repackaging charge.

The following policy outlines the conditions and requirements under which we will accept returned merchandise.

A) Dealer must contact us for return authorization for each item being returned.  We will issue you a return authorization number that must be on the outside of each carton being returned.  We are not responsible for products sent back to us without a return authorization number.  Issuance of a return authorization number does not assure that a credit will be issued or that an exchange will be made. 

B) Merchandise must be returned within 30 days of the original ship date.

C) Product must be returned in the original un-opened carton, and must not be "shelf worn".

D) If repackaging is required, a repackaging fee may be deducted from your credit.

E) Special Ordered, Discontinued, Clearance or Close-Out merchandise is not-returnable. 

F) All returns must arrive prepaid. Credit will be issued for shipping charges when appropriate; such as an item returned due to a shipping error.

G) No credit will be issued unless all of these requirements are met. We do not issue refunds, only credits.

H) Please make sure to adequately box and cushion your return to protect both the contents and the consumer display packaging. Do not put shipping labels directly on the consumer packaging.

It is our intent to serve our customers to the best of our ability and be as fair as possible in this regard.  It is not our policy to accept the return of a dealer’s "overstock", with or without a handling charge.

WARRANTY OR DEFECTIVE ITEMS

We offer no warranties whatsoever; expressed or implied, oral, written or other, to purchasers.  Many of the items that we sell have warranties provided by the product manufacturer.  We will, on the dealer’s behalf, make every reasonable effort to obtain warranty authorization from a product’s manufacturer, and will notify the dealer as soon as a warranty has been issued or declined by the product manufacturer.

"Defective Merchandise" returns are of two types:

Type "A" defective is merchandise that is brand new and determined to be defective at or prior to the point of sale or installation. Type "A" defective merchandise in new condition, is returnable for replacement or full credit as long as return authorization has been issued, and inspection by our customer service department and/or the manufacturer verifies the claim.

Type "B" defective is merchandise that has been sold and later failed in service while within the warranty period.  Type "B" defective merchandise is covered by each individual manufacturer’s warranty policy. We will assist our customers in the handling of such warranty claims, as well as items returned for non-warranty repair work.  Please note, some manufactures require that the dealer or the consumer contact them directly for warranty issues. When you call us for return authorization we will advise you to contact the manufacturer if necessary.